Returns and refunds
How to return an item, and when your refund lands.
1 Return window
You can return most items within 7 days of delivery, provided they are unused and the seal is intact.
2 What cannot be returned
- Opened consumables
- Personal care items where the seal is broken
- Anything damaged after delivery
3 Starting a return
Email support@xtenddigital.online with your order number and a photo of the item. We arrange a pickup where the courier supports it, and refund to the original payment method within 5 to 7 working days of the item reaching us.